Customers who are registered to use the factorio-realms.com website shall agree and comply with the terms and conditions of the site.
If the server is less than 99% in a month, then we will give an additional free compensation for a month, please apply within one week. We will refer to our monitoring records.
We can not guarantee that the game server does not collapse. In particular, some games are still in the Early access stage.
We will retain the recycling of realm related resources, such as file backup, domain name, etc., which have been deactivated for more than 3 months.
If you have any dissatisfaction with the use of the process, please contact customer service, if the customer service is still not satisfied with the results, we will refund you within 30 days of the cost, but more than 30 days will not be processed.
Factorio (include but not limited to brand, software) is owned by Wube Software. All mods uploaded by users are owned by mods' authors. Users connected to servers provided by factorio-realms.com should have legal copy of factorio software and mods. Factorio-realms.com only provides servers and game hosting technology.